The first report of trouble installing Apple’s (AAPL) new operating system came from Australia, where Leopard was delivered nearly a day before its U.S. debut. The message, posted on Apple.com’s OS X 10.5 Leopard discussion board, read:
By this morning, the “stuck on a plain blue screen” thread Paul started had grown to 246 messages and been viewed more than 10,000 times. Not everyone who posted was experiencing problems — many of the messages were offers of support and advice — but it appears that dozens (if not many more) would-be Leopard upgraders have run into something akin to what Microsoft (MSFT) Windows owners have come to know as the BSOD (the Blue Screen of Death).
It’s not clear what’s causing the problems, and according to a report in
, Apple’s technical support staff has been getting an earful from frustrated upgraders.
One source of trouble seems to be an app called Application Enhancer. Some users have found relief by deleting it using a tricky UNIX workaround supplied by user Chris McCulloh, who became an instant hero. Others have managed to complete the installation after being advised by Apple tech support to run an Archive and Install.
One Apple developer who ran into similar problems working with pre-release versions of Leopard shared a message he received from the company with the latest seed:
UPDATE: On Sunday, with pageviews on Paul’s thread approaching 30,000, Apple posted instructions for how to deal with the problem. See here.
Meanwhile, Fake Steve Jobs has been struggling with his own blue screen issues; see his Secret Diary.